Self Financial
Self Financial Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Self Financial has a 2.5 star rating from 120 reviews with mostly dissatisfied customers and only 25% would recommend.
Key Takeaways for Future Customers
- Expect credit building benefits but watch fees and high price level.
- Plan for potential account access problems and difficulty reaching live support.
- Many users seek a refund or dispute missing payouts; monitor transactions closely.
Negative Feedback / Risk Areas
- Frequent Self Financial customer complaints about poor customer service and unreachable live agents.
- Reports of account closures, unauthorized charges, withheld payouts, and billing/refund disputes.
- Issues with fraud handling, locked cards, and long payout delays.
Positive Feedback
Users report it can build credit over time and some had satisfactory card or payout resolutions.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Self Financial has a 2.5 star rating from 120 reviews with mostly dissatisfied customers and only 25% would recommend.
Key Takeaways for Future Customers
- Expect credit building benefits but watch fees and high price level.
- Plan for potential account access problems and difficulty reaching live support.
- Many users seek a refund or dispute missing payouts; monitor transactions closely.
Negative Feedback / Risk Areas
- Frequent Self Financial customer complaints about poor customer service and unreachable live agents.
- Reports of account closures, unauthorized charges, withheld payouts, and billing/refund disputes.
- Issues with fraud handling, locked cards, and long payout delays.
Positive Feedback
Users report it can build credit over time and some had satisfactory card or payout resolutions.
Media from reviews
Turn one complaint into a collective action
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Dayton, Ohio
Your company has stolen my money.
- - I paid over $600 for a credit card and credit builder but haven't received either.
- - Policy says bank statements aren't needed; I'm being asked for one.
If I had to summarize my experience with self-credit Builder it would be a natural disaster on a worldwide scale! They have no way for you to communicate with them they will ask you for documents but then provide you no way to send those documents to them and if you pay your account off they will close your account and take your money or make it so hard for you to get your money back that you just give up. This is a scam plain and simple they have Casey will eventually shut these people down and they will have a class action lawsuit I can't wait to join it.
I've yet to receive my credit card, and they refused to pay out the money I paid into my credit builder account because I cannot get a bank statement. Y'all emailed me again today saying my documents were not good enough, but the thing is I just switched banks recently and have no access to that account whatsoever. Per the email y'all sent me, if I do not have a bank statement, a picture of a debit card or other PDFs showing my account number and name and address will do, and that's what I sent y'all. I sent y'all many, many things, but that email I got said I had to have a bank statement.
Y'all clearly state in your policy that bank statements are not needed if you can't get them. I don't understand why y'all are doing this to me. Is it just to try to keep my money? I'll send you all everything y'all needed: copies of my debit card and everything.
It's physically impossible for me to get a copy of my bank statement because the account is closed. I even called the bank and asked them, and they said there is no possible way I could get one. I sent y'all letters from Social Security showing my name, address, social security number, and the last four digits of my bank account that y'all have.
I sent y'all stuff like my debit card receipts showing my account number and my identity, everything you can think of, because your policy says I don't need a bank statement, but you are telling me I have to have one in the email I got today. How can we resolve this without taking legal action?
Preferred solution: Full refund
User's recommendation: Don't go nowhere near this company.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Greenville, South Carolina
Why ask
Its still the same but receive a letter today from fnbo bank where I run a application for circle k card reason for me being denied which is embarrassing said your credit score is NOT available from experian which self credit builder states that experian is one of the credit score providers why is that self lying or what?
Cannot get ahold of anyone at self just a stupid auto agent self is a great place but if youre 30 seconds late on payment a 15 dollar charge is added so use them at own risk
Preferred solution: Full refund
Ville Platte, Louisiana
They'll close your account and take your money
- - Account deactivated with no explanation.
- - No information on next steps with my money.
- - Promised phone call not received and I am ready to sue.
Hi I want the specific reason (or unverifiable information " that was supposedly used to deactivate my account with no explanation, and why haven't I been informed what's next with my money??? I've been told I would receive a phone call and haven't received one yet, I'm ready to call my lawyer and sue
User's recommendation: Do NOT put your funds into a self account
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Credit card
- - Requests a goodwill adjustment to remove late payment on the old Self account.
- - Old account paid in full; hardship cited; new Self account opened.
Company fixed the issue and I have been provided with settlement agreement.
I'm calling to request a goodwill adjustment for a late payment from the old account. At the time, I was diagnosed with Type 2 diabetes and managing my child's mental health, which caused financial difficulties. Since then, I've gotten back on track, and I'd truly appreciate it if Self could remove the late payment as a one-time courtesy to help my credit, but I wouldn't want to delete my history. Also, can you tell me how I can check my credit score through Self using just my ITIN?
And could I get a copy of my old account's payment history? Thank you.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRecent charge to debit card that I didn’t authorize
- - Unauthorized $35 debit charge.
- - Suspected identity theft, recently issued new debit cards, seeking reversal.
I recently noticed a charge for $35 to my debit card that I did not authorize. I did not sign up for this service.
I have recently ordered new debit cards due to identity theft and I believe this to be the case. Please advise me on how to get this charge reversed.
Thanks,
Darren
User's recommendation: Monitor email for notices from company
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerToo many Fees for one late payment
- - Card was stolen and linked to a wrong account, causing $60 in return fees.
- - I changed payment method and made all payments; can these fees be refunded?
Hi, my name is Danielle Robinson. I had a card stolen, which I thought I took off my self-account because that was the account my payments would come out of.
But, unfortunately, it didn't, so now I got stuck with $60 in return fees. I again changed the form of payment and made all my payments. Is there a way you can return those fees I have paid?
I live on a check-to-check basis, and that is a lot of money in fees! Thank you,
Danielle Robinson
- Helps with credit
- Charge a large return fee that adds up
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerAggravated
- - An account was opened by someone who hacked my information, and Self took money from my bank.
- - Self was unaware it wasn't me; I couldn't reach anyone.
An account was open by someone who had hacked my information and Self took money from my bank account which put me in overdraft. I realize that Self was unaware that it was not myself who had opened an account and when I tried to contact them, I couldnt get through to anyone.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMy refund
They owe me money
I was suppose to be issued a refund of 512 on April 1st 2025 well the 10th they couldnt answer why or where my money seemed to be and now u cant get no one on the pun
User's recommendation: Dont use this platform
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerEs muy mala
q no he podido hablar con un representante en español
No lo recomiendo a nadie la atención al cliente es pésima estoy tratando de comunicarme y es imposible
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerScam site
they did nothing and refused to give me the money put in and accurate payment data
Didn't resolve anything and it was same customer service always on the line it's impossible I can't ever resolve anything it's awful
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMy card is locked
I paid my balance on January first and used my credit card on the fourth. Now, I'm being overcharged even though I paid my balance before my due date.
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerLocked Out Since July 29th Account No One Helping
- - Seeking immediate contact from Customer Service.
- - Account locked since July after fraud email.
- - System misroutes to fraud; no case or phone on file.
I’m cancelling my account.
I have been locked out of my account since July. I received an email from you all regarding fraudulent activities. I verified that it was my transaction, so I don't understand why my card is still locked. Since July, I have been told to contact customer service.
Your automated system is not functioning correctly, as it automatically directs me to the fraud department. They are telling me that they cannot find my case number nor is my phone number associated with anything. So, I need you to fix this problem and give me back access to my account. I will be seeking further legal counsel because it does not make any sense that I cannot access my account while you are still taking my monthly payments.
Your fraud department is of no help and the supervisor was blaming me, as if I didn't respond to the email in a timely manner. I did respond to the email, but regardless of the fact, whether I responded then or now, it is still my account and I should not have to go through this to gain access to my money.
I should've just withdrawn my money from the account and not turned it into a Visa card if I was going to go through all of this. I have contacted your legal department, I've contacted the Better Business Bureau and now I'm waiting for you to call me back.
- Horrible customer service
Preferred solution: I need access to my account immediately!!!!!!!!!!!!!!!!!
User's recommendation: Don’t utilize this company
Rincon, Georgia
Pissed because you ran my credit and it is fraud
Get your company off my credit report I owe you nothing and I never signed up with your company I just looked at my report and your still there now please get this resolved now
User's recommendation: Leave company alone
Riverside, California
Replace card that is frozen
- - Fraudulent charges froze my card.
- - Tried replacement by email and phone many times.
- - Support repeats the same number and email.
My card had fraudulent charges so card was frozen. I have tried multiple times through email and phone # 187******** to order a replacement card.
Customer service keeps giving me the same number and email to call without any success in getting a new card.
I guess i will no longer have a credit card plus credit card. No good help at all.
User's recommendation: It should not be that hard to ask for a replacement card
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerBeyond disappointed Credit score not accurate
- - Money taken not as promised; information is not accurate.
- - I have three children and this has impacted my credit; please contact ASAP for a refund.
I feel like my money was played with when Im too broke to play. The information is not accurate.
Its been almost 2 years or over any did not help my credit score and I would love my money back because I have three children and you took more than what you said please contact me ASAP.Its Its very important.
This will leave a person in a worse situation. Very unacceptable.
- Bad business
Preferred solution: Full refund
User's recommendation: Do not sign up for this program
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerUpdate payment
I had some family issues going on and forgot to make my payment. I can make it now.
Can you please update it to 'paid as agreed'? This is my first time ever being late.
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"if Self could remove the late payment as a one-time courtesy to help my credit," That would be illegal if they did. Your credit history is what you make it. They can't report inaccurate information to the credit reporting agencies.
Lol. Check back in October.
You can read the predatory lending post about the car loan for a 2009 Toyota. “I swear I just realized I signed for $349/month at 26% interest for 96 months.
Discrimination! I see ads all the time for 0% APR”.